Shipping & Returns
We offer delivery world wide, with pick up options in Dandenong South, Victoria, Australia. Dispatch occurs daily for delivery within Australia and on Wednesdays and Fridays for the rest of the world.
Alternatively, there is a shipping calculator available on our website that you would be able to access via your cart.
If you can find a cheaper courier, feel free to contact us to organise your own shipping.
For all larger orders please email us as we may be able to offer you better pricing on both items and delivery - firstname.lastname@example.org
You may return most new, unopened items within 2 weeks of delivery for a full refund of the product (excluding any shipping charges). All returns, exchanges, warranties are return to base whereas the buyer is responsible of all shipping back to our warehouse in Australia.
You should expect to receive your refund within four weeks of returning your item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us first and please do use a postal service with a tracking number as we cannot refund any products that don't make it back to us.
Our products come with a 12 month warranty unless otherwise stated.
We can ship worldwide excluding any countries that the postal services has suspended shipping for reasons out of our control such as restrictions of flights or suspension of imports and so on. Shipping options are outlined during the checkout process.
We do ship internationally from our warehouse in Dandenong South, Victoria, Australia or from our forwarder in Hong Kong. So please double check the import laws for your country as you may need to pay custom duties, VAT, tax and so on to your country. Please contact your local post office for more information.
We use a full range of couriers to achieve the most cost effective and efficient shipping to you. For complete ease of mind, we provide tracking for all of orders which is emailed to you upon dispatch and can also be found in the order section of your account. If you are having trouble, please feel free to contact us with your order number should you require any assistance with tracking.
Please contact us directly if you would like to pick up goods from our Dandenong South Warehouse.